Shipping policy

Where we ship

We ship within the United States only, including Alaska, Hawaii and Puerto Rico. We do not currently ship internationally.

We cannot ship to P.O. boxes, because every order is signed for.

Cost

Shipping is free on every order within the United States. Express delivery is available at checkout for an additional charge, shown before you pay.

When your order ships

Every frame is checked, cleaned and packed by hand in its case. Orders leave the shop within 1–2 business days (Monday to Friday, excluding holidays). You will receive an email with tracking as soon as your frame is on its way.

Delivery times

Standard (free): usually 2–5 business days after dispatch.
Express: usually 1–2 business days after dispatch.

Delivery times are estimates from the carrier and are not guaranteed.

Insurance and signature

Every order is fully insured for its value and requires a signature on delivery. If you will not be home, you can use the carrier's tracking link to arrange delivery to a pickup point.

Lost or damaged parcels

If your tracking shows no movement for 5 business days, or your frame arrives damaged, contact us straight away. For damage, please keep the packaging and send photos. We will open a claim with the carrier and send a replacement if one is available, or refund you in full.

Contact

Questions about an order? Use our contact page, or call Arlington at (703) 553-1094 or Dumfries at (571) 404-0188.